A 99.9% Server Uptime
The principal advantage of creating your own shared hosting system is that you do not need to be worried about compatibility – you configure a special set of software applications in such a manner as to be compatible with a specific set of hardware components. The outcome is something significantly more steady and dependable, because there are much less possible risks of failure. We have set up our cloud hosting system using tried and tested hardware elements as well as a heavily modified version of Security–Enhanced Linux in an attempt to set up an incredibly secure and safe environment for your own websites.
This is why, with all our shared hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–drawer hardware parts supplied by Juniper. And on each router, we have set up a firewall with a sophisticated set of rules that will sift out all questionable requests.
Thus, in each of our datacenter facilities – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to curtail all potential risks with our cloud hosting plans and while we offer exceptional technical support, there are occasions when the customer is simply not satisfied with what we are offering. Or he wants to upgrade to a more powerful hosting solution, such as a VPS server or even a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully happy, you will receive a reimbursement.
24/7 Technical Support
In the event that you own a web hosting company, your tech engineers are of vital importance. This is why we have punctiliously picked a highly capable team of support engineers, each with many years of experience behind his back. Thanks to them, we offer 24x7 support with all our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All customer service questions are replied to in less than 60 minutes and our average support ticket response time is well under twenty minutes!