Customer Support Channels
A 1–hour Response Guarantee
Delivering excellent support in time is our high priority, so we backup each shared hosting plan with a one hour ticket solution warranty. After you submit a ticket or post an e–mail, our user technical support staff will do all they could do to offer the most adequate remedy for your issue and to offer you help and advice in a timely fashion.
A Top–quality Support Service
Our help and support service is supplied by a crew of licensed specialists that are able to answer to your question immediately. You can easily speak with the tech support team team by opening a help support ticket from your Site Control Panel or by sending us an e–mail message. On working days, you can also call us on the telephone or make use of the live chat service.
An Intuitive Help Section
Our Control Panel has a thorough practical knowledge base that’s built–into all sections. In each part, you will find a Help button that will load for you a selection of step–by–step online classes on how to employ a particular feature or complete a particular action. Also, we have made short training video lessons so you’re able to get a better idea of the Control Panel’s interface.