If you've ever had a shared hosting account in the past or you've dealt with any other online service, you are probably aware from your own experience that for a lot of things it is better to speak with a live person on the telephone than to exchange support tickets or email messages. In order to find out more about a specific service before you decide to buy it or when something small has to be done, for example, it is much easier and quicker to do it in real time. If you're able to contact representatives over the phone, it is also very likely that you are working with an actual hosting provider, not a reseller. The level of support that you will get on the phone may differ between different providers - from common issues to expert technical support. Usually most suppliers supply pre-sales assistance and first level phone support, while more complicated tech matters are resolved through email and / or tickets.

Phone Support in Shared Hosting

All our shared hosting plans feature phone support 14 hrs a day even on public holidays, therefore if you don't have an account yet, you are able to call us and find out more about our services or if we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you are able to call the phone number that is closer to you. If you're an existing customer, we will help you in a timely manner with all the general and billing issues as well as with numerous tech matters to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to consult with a live person and get things done immediately. Of course, some issues simply cannot be managed on the phone, so if this is the case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you if you have any questions about the semi-dedicated server plans that we provide. Whether you want to know more about our plans, you have a billing issue or some general problem, you can call us. Though some more complicated matters could need a ticket in order to give some time to our tech support crew to analyze, we can assist you with quite a lot of technical questions over the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. In case you're in another country, we have an international number where you can contact us.