If you ever experience a problem with your site and are unable to cope with it, ask the respective web hosting provider’s customer support team to help you get the site back online. A prompt resolution would be the most optimal scenario, but lots of hosting companies answer within 24 hours or even more, all the more so if you are dealing with a hosting reseller. Even if your problem can be resolved easily, your site may not work satisfactorily or it may not be available whatsoever for a long stretch of time, so you may lose potential customers because it’s pretty unlikely that anyone will be enthusiastic to revisit a site that’s broken. With that said, you need to make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a well-timed manner. If a software app update does not proceed as planned or if you delete something incidentally, for example, the site must be restored speedily so as to prevent protracted inaccessibility.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours and hours, or even a whole day, to get a response to an e-mail or a ticket. Regardless of when you touch base with us, we’ll assist you within maximum 1 hour with any technical and pre-sales questions you might have. In reality, our actual response time scarcely ever surpasses 20 to 30 minutes. Since we are at your disposal 24x7, you’ll always receive support in a timely manner and we are aware of just how vital that is in the electronic world. Soon after you contact us, we’ll reply to your inquiries. In case you stumble upon any technical difficulty, we’ll resolve it on your behalf, or we will give you all the required information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a tech support ticket from your hosting Control Panel or send an email connected to your semi-dedicated server, you’ll get a reply within maximum 1 hour. You can contact us whenever you like in regards to general, technical or billing issues and considering that we are on duty night and day, you will invariably get support in a timely manner. Depending on the specific question or issue, we’ll give you more details, resolve the predicament if it’s been caused by something that is within our reach or tell you what steps to take in case you need to edit a given setting for a web-based application that we cannot access. You can forget about waiting around for a day for each answer. In reality, in most cases we respond to tickets and emails within no more than twenty-twenty five minutes.