A live chat is one of the many channels of communication supplied by some hosting providers as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell anything as compared to a call with an agent. Furthermore, if the issue that you experience needs some time to be examined and resolved, you're able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service free of cost as long as you have Internet access even if your hosting supplier is based in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that a number of situations are easily resolved if you talk to a live person, we provide a live chat service for all of our potential and current customers. The chat is available every single day and our customer support agents can assist you with a wide range of questions and problems. In case you are not our customer yet, you're able to find out more about our shared hosting plans and the hosting platform in general so as to make sure that your websites will function properly on our servers. In case you already have an account and you have some questions or you experience any troubles with some of our solutions, you can join us on the live chat and we can provide you with the required information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain problems that need more time or the help of a system administrator, still for numerous basic troubles you will get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all our potential and active customers. In case you're looking for a new web hosting account, you can chat in real time to one of our representatives and obtain more info about our semi-dedicated servers so as to choose the right plan for your websites. If you already have an account with us, we will be able to support you timely with billing, general and 1st level techmatters. Though sometimes you'll need to open a ticket since there are problems that cannot be resolved on the live chat, we will help you with lots of standard jobs, for example setting up an email account in an e-mail client or redirecting one domain name to another. As a result, you will get timely assistance and you'll save a long time.