There are several ways to contact the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a support ticket system. It is the least complicated correspondence channel for a variety of reasons. If no technical support team member is free at the moment and they’re all engaged, a telephone call may not be responded to, but a ticket will always hit home. Furthermore, you can copy & paste extensive bits of information without worrying about printing errors, and if a specific issue needs more time to be resolved or a number of replies must be exchanged, all the information will be in the same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which means that if you need to provide information or to follow guidelines, you’ll have to use at least 2 different accounts and this number could increase in case you want to manage multiple domains. On top of that, a lot of web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting a response.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we are using with our shared hosting is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to remember different log-in names and passwords, as you will be able to manage both your tickets and the web hosting account itself in one place. So, if you’ve got a question or encounter a complication, you can get in touch with our help desk support team representatives momentarily. Our ticketing system includes a smart search mechanism. This means that even if you’ve opened a lot of tickets over the years, you will be able to find the one that you need without any hassle. Besides, you can check knowledge base guides to dealing with commonly faced issues.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you’d like to contact our technical support team representatives, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of going through a totally different client support platform as you’ll need to do with the majority of hosting companies on the market. Our integrated trouble ticket system will allow you to send a new ticket easily and to look through older tickets using a smart search filter. Plus, you’ll be able to check the relevant knowledgebase articles that our system will present you with based on the problem category that you select for your new ticket. You can accomplish all of the abovementioned operations without signing out of your Control Panel at any time, which implies that in case you confront any complication or have a query, you can get in touch with our support engineers and solve the problem in question in less than 60 minutes via one support platform.