Lots of individuals who begin using their very first hosting account, or switch companies, frequently have queries in regards to how certain tasks are performed or face difficulties when setting up different things, including e-mails, website settings, and so on. For this reason, lots of web hosting companies have prepared documentation with the most frequently asked questions and issues in order to help their customers obtain info swiftly and seamlessly. As a result, the help desk support staff representatives can concentrate on real problems that certain clients may be encountering, as the solution for the minor things will be available on the Internet and customers can cope with them without having to touch base with the customer support team. Having elaborate documentation is exceptionally important, especially for new clients without any experience whatsoever, because the hosting service entails a multitude of features and many people can become confused about what to do. A good information repository can both help you do the things that you want and find out how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages include a detailed knowledge base where you can find information about all the predicaments that you may confront and their solutions. You can read how to create and manage a mailing list, how to use an .htaccess file, or how to proceed in case the settings of your email client are accurate, but you are unable to send emails, for instance. We’ve made every effort to be as comprehensive as possible and to cover all possible options in order to help you save time and effort and to supply you with different solutions for every single issue. The knowledge base contains educative articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in each Control Panel section, while if you want to check the whole archive of articles, you should go to the Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature a rich online article repository where you can find any information that you might need about our hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve prepared it on the basis of the feedback that we’ve collected from our clients over the years and, as a result, our articles cover particular issues that you may experience and present the most effective means of rectifying them, for example getting a 500 Internal Server Error message or not being able to send emails from your personal computer even though you have the correct SMTP server settings. The articles are available in every section of the Control Panel and you can examine them at any time. They can help you expand your knowledge not only about our platform, but also about the hosting realm in general, as they contain how-to guides and general info such as what file permissions or cron jobs are.