24/7 Customer Support in Shared Hosting
All our shared hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting services well before you make an order or you are an existing client and you have a question or some issue, you're able to contact us at any time, including weekends and holidays. We have many channels to contact us - a couple of telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical matters or any matters that need additional time to research and deal with. Unlike many other web hosting providers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, thus whatever the issue is, it will be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you obtain a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and general questions. Our agents will assist you to find the ideal package or give you details about our servers, in order to verify whether the system requirements for your sites are met. When you're an active client, you can also get in touch with us via electronic mail or via our ticketing system, which is accessible via the Hepsia website hosting Control Panel. We guarantee that if you employ these two methods of correspondence, you'll get a reply within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you've used the web hosting services of other suppliers, even large ones, you will be able to compare the response time considering that it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Using our VPS servers, you will not need to wait for more than 1 hour in order to receive assistance for any problem that you may experience with the server or the software which comes pre-installed with it. We guarantee this short reply time for all support tickets that you open via your billing Control Panel or email messages that you send to our tech support crew. Furthermore, we have local telephone numbers in several countries worldwide as well as a live chat service where we can easily assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the numerous means of communication, so no matter what your question or issue is, there will always be someone to help you without delay. If you need help with third-party software, which you cannot install or which gives you problems, you're able to take full advantage of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive prompt support in general, let alone when you operate an entire server, so every single dedicated server that we offer includes 24/7 support with 1-hour answer time warranty regardless of the matter. This service is free of charge for all of the difficulties with the server or the software that was installed from our admins through the setup, so you are able to get in touch with us as many times as you wish, even during holidays. You could either open a ticket from your billing area or you can send an email, and the actual answer time for either of these rarely exceeds thirty minutes since we have admins available 24x7x365. If you need general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on three different continents or you could take advantage of our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you'll be able to include to your server plan from the billing Control Panel.